Shipping and return policies for Brothertiger

Shipping Info
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Before completing your order, please check to make sure that all of your information was entered correctly.

TIME TABLE FOR ORDER ARRIVAL

ALL ORDERS take a minimum of 24 hours to process. Once processed, it will be sent to the shipping desk for packaging and departure of our facility.

ORDER PROCESSING DELAYS INCLUDE:

Holidays - When ordering around a holiday date, orders will take longer to be processed.

Weekly Order Processing Schedule - Orders placed Friday - Sunday will be shipped out on the following Monday.

Time allotted for shipping is based on several factors, including destination address and how quickly seanfeucht.com can obtain and assemble items for shipment.

To determine an orders estimated DELIVERY DATE please factor in the following information. Your order is received and packaged within an average of 24 hours. This time may vary depending on the day an order is made, availability of the items and shipping method selected by the customer..

Orders for multiple items or multiple copies of a single item may take longer to assemble.

TRACKING INFORMATION

Orders that are shipped USPS First Class International do not have tracking confirmation.

UNDELIVERABLE PACKAGES

On occasion packages are returned as "undeliverable". In such cases, we will issue a full refund (minus the shipping charges).

If a package is deemed lost as a result of our error, we will refund the order. HOWEVER, if the order is lost because of customer error, the charges will not be refunded.

We are unable to re-ship orders that are returned to us as undeliverable. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our Web site.

If you suspect your order cannot be delivered, and you have not received confirmation of its return or a refund, please contact us.

WHY WAS MY PACKAGE UNDELIVERABLE?
Our carriers may deem a package "undeliverable" for one of the following reasons;

INCORRECT ADDRESS: If the address is incorrect or outdated, the package is typically returned to us by the carrier or the unintended recipient.

IF an APO or FPO address is entered as an international address, the package will not reach its destination.

ADDRESS FORMAT: If an address was entered in an incorrect format, it will be undeliverable.

WEATHER DELAYS

If you live in an area experiencing snow storms or other extreme weather, weather delays may add additional time to the estimated delivery date of your order.

AFTER ESTIMATED DELIVERY DATE

USPS Ship Methods: Tracking is available except for USPS First Class International. Due to this feature, please allow 2 weeks after the estimated delivery date before inquiring about your order.